Safeguarding Complaint Policy

This Policy and Procedure are intended to be consistent with the teachings of the Catholic Church. The Diocese of Leeds will listen to comments and concerns, examine the complaint and judge the actions to be taken. In this process the diocese is open to learn from the case and using the experience to improve services for everyone who uses them. The Diocese will aim to resolve complaints as quickly and efficiently as possible in a personalised, fair, transparent way respecting confidentiality insofar as it is able.