The Catholic Church across Yorkshire's historic West Riding since 1878

The Catholic Church across Yorkshire's historic West Riding since 1878

Duty Manager, Hinsley Hall, Leeds

Hinsley Hall, Headingley, Leeds LS6 2BX

The Diocese of Leeds Pastoral & Conference Centre

Job description: Duty Manager

Responsible to: General Manager/COO

5 shifts per week over 7 days, varied shift pattern

Meals when on duty provided

Principle objectives:

To work alongside the Hinsley Team to provide excellent customer service in the Reception area, Bar and Conference facilities.

Main Tasks and Responsibilities

  • To handle guests queries, bookings and departures with patience and ensuring a good customer experience
  • To manage meeting room bookings, set ups and queries ensuring the customer is provided with everything required to run their event smoothly
  • To run a small bar as and when required by guests staying at Hinsley Hall
  • To be able to handle cash and credit cards as appropriate
  • To be responsible for the smooth running of service of meals in the dining room, ensuring good communication with the chef and kitchen staff

Essential attributes

  • Enthusiasm to deliver good customer experience
  • Have a good level of attention to detail
  • Computer literacy
  • Physically fit
  • Adaptable and able to manage multiple tasks
  • Experience of customer service in a catering environment
  • Bar experience
  • Experience of team work

Job Types: Full-time, Temporary

Salary: £21,000.00-£25,000.00 per year

COVID-19 considerations:
Mask wearing is personal choice; hand sanitisers are available throughout the building

Applications should be submitted with a CV to

If you have any queries about this post please email