The Catholic Church across Yorkshire's historic West Riding since 1878

The Catholic Church across Yorkshire's historic West Riding since 1878

Duty Manager/Acting General Manager at Hinsley Hall

Job Description: Duty Manager/Acting General Manager at Hinsley Hall, the Diocese of Leeds Pastoral & Conference Centre

Responsible to: Chief Operating Officer

5 x 8 hour shifts per week over 7 days

Meals on duty

Negotiable Salary paid monthly

Principal Objectives:

To manage and work alongside the Hinsley Hall team to provide excellent Customer Service in Reception, Bar, Dining Room and Conference facilities

Main Tasks & Responsibilities:

  • To handle guest bookings, queries, arrivals and departures with patience, warmth and accuracy, ensuring a great Customer experience
  • To manage Meeting Room bookings, set up (including IT) and queries, ensuring the Customer is provided with everything required to run their event smoothly
  • To run a small bar as and when required; to maintain appropriate stock levels and place orders with suppliers when necessary
  • To be able to handle cash and credit cards as appropriate
  • To be responsible for the smooth running of the service of all meals in the Dining Room and Meeting Rooms, ensuring good communication with the Head Chef and Kitchen Team
  • To be responsible for the smooth operation of the Housekeeping Team, ensuring maximum bedroom availability and cleanliness through good stock management and ordering
  • To process accurate Payroll information on a monthly basis in liaison with HR and Finance Departments
  • To process Goods-In on a timely and accurate basis, in conjunction with the Finance Department
  • To ensure monthly Food and Bar stocks are taken in a timely and accurate manner, and collated results passed to the Finance Department
  • To oversee the weekly Staff rotas ensuring fairness and equitability but mindful of business needs
  • To maximise revenue and profitability whilst ensuring good Customer and Staff Care
  • To respond to Guest Feedback and Messages on both booking platforms in a timely and appropriate manner

Essential Attributes:

  • Passion, warmth and enthusiasm to deliver great customer experiences
  • A good level of attention to detail
  • Computer literacy including the HOP system and booking platforms
  • Physically fit and in good general health
  • Adaptable and able to manage multiple tasks
  • Experience of Customer Service in a Catering/Hotel environment
  • Bar experience
  • Experience of teamwork and a team player
  • Organised, focussed and methodical
  • Able to manage a diverse team of people in a professional manner through leadership, example, direction, guidance and development

To apply, please send your most recent CV to:

PA to the COO, Diocese of Leeds, Hinsley Hall, 62 Headingley Lane, Leeds LS6 2BX

or email