Duty Manager/Acting General Manager at Hinsley Hall

Job Description: Duty Manager/Acting General Manager at Hinsley Hall, the Diocese of Leeds Pastoral & Conference Centre

Responsible to: Chief Operating Officer

5 x 8 hour shifts per week over 7 days

Meals on duty

Negotiable Salary paid monthly

Principal Objectives:

To manage and work alongside the Hinsley Hall team to provide excellent Customer Service in Reception, Bar, Dining Room and Conference facilities

Main Tasks & Responsibilities:

• To handle guest bookings, queries, arrivals and departures with patience, warmth and accuracy, ensuring a great Customer experience
• To manage Meeting Room bookings, set up (including IT) and queries, ensuring the Customer is provided with everything required to run their event smoothly
• To run a small bar as and when required; to maintain appropriate stock levels and place orders with suppliers when necessary
• To be able to handle cash and credit cards as appropriate
• To be responsible for the smooth running of the service of all meals in the Dining Room and Meeting Rooms, ensuring good communication with the Head Chef and Kitchen Team
• To be responsible for the smooth operation of the Housekeeping Team, ensuring maximum bedroom availability and cleanliness through good stock management and ordering
• To process accurate Payroll information on a monthly basis in liaison with HR and Finance Departments
• To process Goods-In on a timely and accurate basis, in conjunction with the Finance Department
• To ensure monthly Food and Bar stocks are taken in a timely and accurate manner, and collated results passed to the Finance Department
• To oversee the weekly Staff rotas ensuring fairness and equitability but mindful of business needs
• To maximise revenue and profitability whilst ensuring good Customer and Staff Care
• To respond to Guest Feedback and Messages on both booking platforms in a timely and appropriate manner

Essential Attributes:

• Passion, warmth and enthusiasm to deliver great customer experiences
• A good level of attention to detail
• Computer literacy including the HOP system and booking platforms
• Physically fit and in good general health
• Adaptable and able to manage multiple tasks
• Experience of Customer Service in a Catering/Hotel environment
• Bar experience
• Experience of teamwork and a team player
• Organised, focussed and methodical
• Able to manage a diverse team of people in a professional manner through leadership, example, direction, guidance and development

To apply, please send your most recent CV to:

PA to the COO, Diocese of Leeds, Hinsley Hall, 62 Headingley Lane, Leeds LS6 2BX

or email office@dioceseofleeds.org.uk